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Customer Reviews
Alpine Property Group Ltd prides itself on their high level of customer care and satisfaction. We are a dedicated team offering impartial, honest and friendly helpful advice, saving clients money and providing solutions to your property issues. Here is a selection of customer reviews from the hundreds we receive online.
Just to say that we had our survey completed this morning by Ervin and we would just like to say how impressed we were with his patience, professionalism and knowledge and also the fact that he took time to answer our queries.
This has caused us a lot of anxiety and sleepless nights. We feel very confident in his ability to advise us on what remedial action we need to take. Please pass on our sincere thanks for his time.
Very professional, received a report for my damp issue the next day , I would certainly used this company again.
The surveyor, Paul, was friendly, knowledgeable and thorough. He talked me through issues found, answered my questions and explained his recommendations. An in-depth report was sent within 24 hours of the survey and I now feel confident I know what the problems are and how to rectify them.
“Mark arrived on time and carried out a full survey and gave me good explanations of the root causes and proposed corrective actions. The report provided the same day with detailed analysis of several issues. We’ve not yet been able to confirm that the proposal will solve the problem, because the suggested works in the proposal are quite expensive and disruptive, but I do believe the Mark has identified the roots of the problem. I hope we can report back good news once we can afford to carry out the works.”
“Dealing with Alpine has been a pleasure. The booking staff are very capable, informative and courteous and the surveyors who attended were extremely professional, knowledgeable and reassuring. The report arrived on time and its format and content, logical, precise and clear. I would have no hesitation in recommending Alpine.”
“Alpine Surveys undertook a thorough survey to investigate the cause of a damp patch. The surveyor inspected the internal and external walls and took measurements of the relative damp and moisture content. We received a report with the measurements and thermal images to show the extent of the damp spread. The report also contained recommendations to rectify the issue. The surveyor was very helpful and took time to explain the issues and his recommendations. This is very helpful before we speak to any builders, to make sure they diagnose the problem and undertake the correct work.”
“I requested an independent investigation into potential damp in my property following claims by an Eco firm trying to sell me a product for £3K. Alpine Surveys are independent and their surveyor did a first class job. Initial communication with Sarah at Alpine by e-mail and phone was first class and Mark the surveyor talked me through the findings. The report provided within 48 hours was comprehensive and allayed my fears. £350 well spent and saved me a fortune. I would highly recommend Alpine.”
“I have instructed Alpine Surveys to complete two surveys in the last month on behalf of my company Censeo Property, one for a property we are buying and the other on behalf of a client. Both are basement flats. I had the same surveyor for both properties, he arrived on time and worked systematically through the properties using both damp meters and thermal imaging. The reports produced were detailed and specifically the Thermal Imaging allows for non-invasive investigation, which has been very useful to my client to allow for the eliminations of some of the potential causes of the damp”
“I used Alpine H2O to provide a specialist damp report on a property I was going to buy. Sarah was very helpful when booking this survey and Mark the surveyor went through in detail with me any queries I had regarding the findings of the survey. I am very thankful that I had this survey done as I would have possibly proceeded on a property without being aware of its defects. In addition Alpine H2O do not carry out remedial works and therefore do not benefit from anything found in the survey so the survey is entirely independent. I would certainly use Alpine H2O again.”
I was given a very detailed explanation when I rang with questions in advance of a purchase that we are hoping to make. This was done in a friendly and professional manner by Sarah Dobson
Very professional and the surveyor explained very clearly. The customer service was excellent and very polite.
I found Ajmal very polite and thorough. He was on time and took the trouble to show me the photos of problems and talk it through.
Great service from Sarah and her Team to organise logistics in a difficult situation. Mohbin was early, surveyed carefully and did a great comprehensive report in a very quick amount of time. Fantastic from beginning to end. I would definitely use Alpine again and recommend.
The initial survey was postponed the day before due to surveyors becoming unavailable due to COVID reasons – something that was inconvenient but understandable. 2nd time was the charm and the surveyor was on time. He conducted an in-depth survey, explained what he was doing and seeing whilst doing so, which gave me additional insight into what we will need to do. The report came back promptly with the recommendations and Alpine survey provided additional clarifications and cost estimates after asking for them. Overall, very happy with Alpine survey.
This is the first time I used Alpine Surveys. I am very pleased with their service. Very thorough survey, excellent customer service, knowledgeable surveyor and very detailed report. Definitely recommend Alpine Surveys.
From my initial phone call enquiry, to the actual day of the damp survey and then some follow-up advice to some questions I had after receiving the report, Alpine Surveys provide a complete professional service. Mark knows his stuff for sure, a true damp detective who has a wealth of knowledge in this field. We learnt a lot during the survey, Mark explained things clearly as he was carrying out his investigation. He gets to the route of the damp issue rather than trying to recommend a short term fix such as wall injections or installing membranes that don’t allow the walls to breathe.
A very professional firm. I found them reliable and honest in my dealings with them. The price they quoted me for the work carried out was the price they charged. The surveyor carried out a through examination of the interior and exterior of the bathroom and explained to me what he had found. This was followed up the next day by the report electronically sent to me and detailing what had been surveyed with recommendations. I was impressed with their professionalism and expertise and would have no hesitation in using them for any further surveys I required in my house.
We are currently in the process of a house purchase, with numerous damp and structural issues. The services offered by Alpine Damp were much more attractive vs. An intrusive damp survey, as they have state of the art equipment to detect any damp/rot issues. Despite a very busy environment at the moment, a very detailed and thorough report was turned over within 48h . Overall, very happy with the quality of the report and turnover time, the team were very knowledgeable and happy to explain and answer all questions we had.
Outstanding service from the very first phone call to the completion of the service. The support team behind the phone were informative and helpful, addressing all questions about the service, which was exceeded by the expert who surveyed the house. The expert was very pleasant, supportive and tried to accommodate any concerns or specific problems. Alpine Surveys really aim to deliver an excellent service and outcomes. Thank you!!
We have used Alpine on two occasions now. Very happy with the reasonably priced report, very clear recommendations and great communication.
The survey took about an hour, using damp monitors and heat loss cameras. When he had finished he talked me through his findings and showed me the relevant heat-loss pictures under the eaves. He discussed how we should manage condensation from bathroom and kitchen. All made good logical sense. HAs really put my mind at rest. Absolutely, I would recommend Alpine Surveys. Polly from Maidenhead
Sarah was really informative on what was included and what options for the survey were available. On the day mark arrived on time. Really friendly and helpful. He explained the issue regarding damp in my property, including how some of the things we do such as opening windows, doesn’t always help. Both Sarah and Mark were very professional and knowledgeable and I would recommend Alpine to friends and family if they were in need of similar expertise.
Excellent job, the surveyor was extremely knowledgable and the report really well made. We learnt a lot and got excellent recommendations supported by great technology used.
I was completely satisfied with all aspects of the service I received from pre visit arrangements through to production of survey report. Alpine Surveys Ltd are clearly experts in their field and exceptionally professional in set up and delivery. Mark Dobson who conducted the survey was thorough and precise and the report very comprehensive. I would unreservedly recommend Alpine Surveys Ltd to anybody.
Mark arrived for the appointment on time, he was polite and courteous, outlying at the begin the process of the Damp survey before proceeding. He conducted the survey in a thoughtful methodical manner and providing constant feedback, whilst working through the house. The valuable feedback and advice given throughout were in understandable measured points which demonstrated his experience this field.
Best money I’ve spent! Was about to spend £X on a new dpc and decided at the last minute to get Alpine in. Produced a report in one day and gave s detailed recommendation which did not involve a new dpc! Mark and Sarah are highly professional and the service is excellent- 10/10!
I was very happy with Alpine. They carried out a damp survey for me on a property. The report was very thorough and detailed. The communication was excellent and they were very pleasant to deal with.